Flex Loyalty & Reward Points
Flex Points & Redemption
Login to the Flex Points admin portal at: rewards.stretchzone.com/dashboard
draper@stretchzone.com -> flexpoints
fortunion@stretchzone.com -> flexpoints
orem@stretchzone.com -> flexpoints
To Know:
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Flex Points is the loyalty and rewards program for Stretch Zone. It is not related to our Basic membership level (formerly knows as Flex Membership). All levels of membership have access to the Flex Rewards program.
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When a member sets up their Client Portal, they must still create a separate account for their Flex Rewards points. Once created, they will access their Flex Rewards account through their Client Portal.
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PLEASE NOTE: MEMBERS DO NOT GET A FREE STRETCH FOR BIRTHDAYS OR REFERRALS. Instead they earn Flex points TOWARD a free stretch or swag (see details below).
MEMBERS EARN POINTS FOR REFERRALS! The new structure of Flex Points redemption that encourages clients to provide QUALITY referrals, over quantity:
● Refer A Friend through their portal (providing the lead) - 50 pts
● Friend Attends Demo Appointment - 300 pts
● Friend Makes Purchase/Signs Membership - 750 pts
All these items together add up to 1100 points (the equivalent of a free stretch!)
BENEFITS:
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Swag! Encourage members to log and earn extra points to be redeemed for fun Stretch Zone items that you can't buy anywhere! This also helps get our brand out there and makes them look like a cool trendsetter everywhere they go!
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Points toward free stretches! On their birthday they get our gift of 100 points toward a free stretch when they accumulate 1100 Flex Points, plus additional points earned for coming in consistently and referring buddies - see below.
How do clients redeem points?
Once clients have activated their Stretch Zone Rewards account and earned enough points, they can redeem those points for rewards at their home studio. Clients may also choose to keep earning more points to reach some of the higher tier rewards.
Clients redeem points directly through their Flex Points account by clicking REDEEM to create a voucher. Redeeming a reward automatically removes those points from their balance.
Mobile Redemption:
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Client brings digital voucher to the studio to display on their phone.
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Employee taps the MARK AS USED button to mark the voucher as used.
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If redemmed for a free stretch, Employee sets a task for the Regional Manager to add a Flex Reward free stretch credit and includes the redemption number in the task and adds their name or initials. If member is redeeming the credits for swag, employee makes a note of what item was given.
Paper Voucher Redemption:
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Member brings the printed voucher into the studio.
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Employee logs into Flex Points admin portal (above).
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Employee searches up the member and taps the MARK AS USED button to mark the voucher as used where the client has already requested to redeem the points for a specific item.
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If redemmed for a free stretch, Employee sets a task for the Regional Manager to add a Flex Reward free stretch credit and includes the redemption number in the task and adds their name or initials. If member is redeeming the credits for swag, employee makes a note of what item was given.
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Employee writes REDEEMED on the paper voucher and signs their name and leaves it for the LSA.
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When the LSA comes in for their next shift, they will verify it has been properly redeemed and can destroy the paper voucher.
LOOK WHAT THEY CAN EARN WITH CONSISTENCY AND REFERRALS!
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