Script:
Telephone Inquiry

• Use this script when new leads call in to us or when we call out andthey them on the phone for the first time or for clients that book a demo online.

• Online bookings: give the client more access and ease to booking, but because there is no TI performed at online booking, you haven’t had the opportunity to build rapport with the client
  and get them excited about coming in so...

• Check for new online demos daily and reach out with a phone call.

• You can find online demos by scanning the Club Ready gridview for the yellow demos, or running the “Booking Events Log” report in Club Ready and setting the session type to Online Consultations (or by staying on top of the Sales Associate tasks because Jennifer made an automation that generates a task for SA when a new online booking is made :)

• Confirmation calls will be your last chance to get them on the phone and build rapport prior to their appointment.

• Below are areas of the phone script to focus on in these calls.

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TELEPHONE INTAKE SCRIPT

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Goal: Find out about them and why they NEED Stretch Zone! Then Schedule an Appointment or Get Contact Information

It's a great day here at Stretch Zone (STORE LOCATION). My name is (YOUR NAME); how may I direct your call?

Great! I would like to set you up for your complimentary 30-minute demo and help you choose a membership that works best for you.
Does today or tomorrow work better for you?
Great! Who am I speaking with?
Log into ClubReady and get their number off the Caller ID

+ Get specific about what they are looking to accomplish.
+ EXAMPLE: Hit a better golf ball, relieve tightness in the lower back, or improve mobility.
Thanks for calling (PROSPECT'S NAME); how did you hear about us?
Have you been to a Stretch Zone before?

Great, does the morning, afternoon, or evening work better for you?
Sounds great! I have time available at (this or that time); which works better for you?

Do you know where we are located?
+ FIND OR ADD NEW PROSPECT
+ First and Last Name, Email Address, Cell Phone, Key Info Notes, How They Heard About Us, ETC.

+ ALWAYS confirm the address and provide nearby landmarks.
+ EXAMPLE: We are located at 1196 South State Street, just to the side of Trader Joe's in Orem. 
Prospect Responds YES:

Prospect Responds:

Prospect Responds YES/NO:
How long ago or which location did you go to?
Prospect Responds NO:
What are you hoping to accomplish with Stretch Zone?
What are you doing to stay active?
What two areas of your body are you looking to improve through stretching?

Is there anyone you would like to bring in for a demo with you, or will this be for yourself?

Please make sure to wear something comfortable and bring a pair of socks.
Prospect Responds YES:

Prospect Responds NO:
Okay Great! Can I have their name and contact information to confirm their session?

Great! I have you scheduled at (DAY AND TIME).

Great, is that your cell?
Prospect Responds:
+ Then, specify if they will be concurrent or back-to-back appointments.

+ NOTATE if it is a home or work landline on the ClubReady profile.
Again, my name is (YOUR NAME), and now if something were to come up, is the number you provided the best number we can use
to reach you?

STRETCH. WORK. PLAY. REPEAT

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REBUTTALS & FAQs

How much is it?

We have many different memberships to choose from, depending on how your body responds
to the stretches will determine which membership suits you the best.
Price Recovery #1

It's as low as $40 per session. Would today or tomorrow work better for you to come by
for a demo?
Price Recovery #2

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Our Basic Membership will give you two half-hour sessions per month for $99 (Tier Dependent).
Basic Membership

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Here at Stretch Zone, we provide a service called practitioner-assisted stretching. It is like
personal training but for stretching. Our clients come in and lay on a comfortable table, where
we do all the work, and you get all the benefits.

What is Stretch Zone®?

Some benefits include increased flexibility, improved range of motion, less stiffness and
tightness, and improved athletic performance.

What are the benefits of Stretch Zone®?

 

What are your qualifications?  We seek out the top fitness professionals with backgrounds in anatomy, physiology, and
corrective exercises. If we feel they are a good fit for our company, we put them through our
accredited Stretch Zone Certification Program.

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