Cash Payments
"Do you take cash?"
"YES!"
And... we would prefer a card.
If someone is ready to buy stretch sessions with us, we don't want to turn them away! We happily accept cash for the following reasons;
For walk-in non-member clients who pay $85
For those buying additional sessions
For someone that has a gift card and needs to pay some additional balance to complete the sale.
If someone is starting a membership with us they must place a credit card on file for their account. The automated billing assurance is part of the reason they obtain a discounted rate.
However, if they prefer to pay cash for their membership, they still can. Once their card is on file in their account, you can complete their initial membership downpayment by selecting the Cash option instead of Card On File. Their receipt is the email of their agreement that they receive.
They can continue to pay cash for their membership each month if desired by bringing the cash into the studio during staffed hours and paying their invoice BEFORE the due date when it would normally automatically run.
While it IS possible to accept cash, we prefer not to. It is so infrequent that there are not daily systems in place for processing, so please encourage people to pay with a card whenever possible.
When accepting cash payments:
Complete the transaction by indicating that Cash was the method of payment. We do not keep change in the studios, so if paying cash they must present the exact amount or receive the change back at a later date (or we can apply that amount of credit to their next invoice). Make comprehensive notes in their file.
Seal the cash into a spare envelope from the desk with the customer's name written on it.
Send a picture of the envelope and where you have put it for safe keeping to a private Slack message with your regional manager and LSA in it. Your RM will pick it up and deposit it.
Add any additional notes needed.
Thanks for taking care of our members and helping keep our business secure!
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