Sharing Session Credits

Sharing is fun! When you find something great, you want the people you care about to experience it too :) Fortunately, session credits with Stretch Zone are shareable, transferrable, and give-awayable!

In fact, we encourage our members to bring in a friend when they stretch - this helps them stay accountable, introduces their friend or family member to a new wellness modality (and a potential new membership for themselves), and gets the community buzzing about what we do!

THINGS TO KNOW ABOUT SHARING SESSION CREDITS:

• Each person being stretched in studio must be on the schedule as themself and not as the name of the person referring them. This means set up a prospect account (all you need is a name and mobile number to text the reminder to) and having them sign the waiver before stretching when they come in.

• While we can set up the guest with a free hour long demo if requested, we can also minimize the consultation part to the bare basics if the member just wants to use the their extra session credit for their friend.

• Members can share as many sessions as they like to as many different people as they like. This is a great way for members that have credits piling up to use them quickly and feel they were put to good use!

• Session credits can be gifted by filling out a paper gift certificate for the appropriate amount of sessions being given.

  • Set up the prospect account

  • Enable sharing (see below)

  • Write out the gift certificate

HOW TO ENABLE SESSION CREDIT SHARING

1. Create a prospect account for the guest

2. Go to the member's account

3. In the main dashboard (where the colorful bars for session usage occur) click the tab that says Bookings

4. Click Session Credit Sharing

5. Look up the name of the prospect (if there is any trouble double check below to the list of people already shared to and make sure it's not already there)

6. When the guest's name appears in the drop down, click and select it.

7. Once clicked that person will automatically appear in the list of people shared to, no need to save.

8. NOTE! Once sharing is enabled, it is openly shareable for unlimited sessions, so if the member is only wanting to share a specific number of sessions please make notes in both the member and guest accounts about that and set a task to turn off session sharing to that person in the future.

Using this process can help us keep the books accurate and keep client notes in the right file for ROM and stretch sessions used. Ideally, these guests will want to begin a membership of their own, so we should check in and offer that chance. Alternatively, the member may discover they want more credits and upgrade. Either way is a win for everyone!