Tech Solutions

If the Qualitative Intake from (QI) from the sales demo presentation has trouble loading, use these steps:

QI FORM RESOLUTION STEPS; (very fun!)

If your studio is experiencing an issue, here are the recommended steps to resolve. 

1. Make sure your iPad is fully updated. You will need to update the iPadOS AND all the apps on the iPad. 

2. Clear ALL the cache in the browser. Update the IPadOS: Go to Settings > General > Software Update. Turn on Automatic Updates. Turn on iOS Updates. Update all Apps: Open the App Store Tap your profile icon or the My Account button at the top of the screen Scroll down to see release notes and pending updates To update all available apps, tap Update All 

*We should usually be in the Gmail studio browser, but for bonus info...

How to Clear Cache and Cookies in Safari: 1. Open the Settings app, then select Safari. 2. Scroll down, then select Clear History and Website Data. 3. Tap Clear History to confirm. 

How to Clear Cache and Cookies in Chrome: 1. Open the Chrome app 2. Tap the three dots in the upper right corner 3. Select Settings 4. Select Privacy 5. Select Clear Browsing Data 6. Select Cookies, Site Data, and Cached Images and Files 7. Tap Delete Browsing Data - be sure to select “All” 8. Tap Delete Browsing Data again to confirm 9. Tap Done in the top right corner

If wifi or phones in studio go down:

Start first by resetting the router (big black box on the wall in the break area)

1. Unplug

2. Count slowly to 10

3. Plug in again

4. Refresh devices, restart, sign in again, etc

5. If this doesn't work message RM in Slack, then use personal hotspots if feasible until service is restored.

If Sonos goes down:

1. Unplug the power cord.

2. Press and hold the  Bluetooth button on the back of the speaker while reconnecting the power cord.

3. Continue holding the button until the light on the front begins flashing orange and white.

The light will flash green when the factory reset process is complete and the product is ready to be set up.

Setting up Sonos is easy: plug in the speaker, download the Sonos app, create/log in to your account, and the app guides you to connect to Wi-Fi and your product

IF YOU ARE HAVING TROUBLE WITH SPEAKER SYNCING/NOT CONNECTING

Ensure you are setup in STEREO mode in the Sonos app and have both of them setup in the same “room” under the Sonos app