Referral Ask Scripts
If everyone on staff reaches a goal of 2 referrals per week our schedules will stay full and our studio will be bustling with happy members and their friends! Let's talk about it!
✅ Referral Script for Practitioners
(Used immediately after a stretch session while rapport is highest)
SP Script (Short & Natural):“Hey ____, your body responded really well today. You’re making great progress with mobility. If you have a friend, spouse, or coworker who could use less tension or better flexibility, we’d love to offer them a complimentary Demo Stretch. Who comes to mind?”
If they say someone:
“Perfect — I can text them the invite right now. What’s their name and best number?”
OR take a moment to show them how to earn Flex Points referring through their app
If they hesitate:“No worries! If someone pops into your mind later, just let us know — we love helping the people our members care about.”
✅ Referral Script for Sales Associates
(Used after Recap or with members passing through the studio)
At the end of the Recap PAUSE. Take a few moments on this if the schedule allows. Just have a conversation with them because we care about the people in their circle and we want to help them too. Get out a paper (their RX paper with the ROM numbers on it). Hand them a pen and ask them to write down whoever comes to mind. Once they get started they may just continue to think of people so don't rush this process. Ask "who else?"
Once they get clarity by writing people down, continue working together to send out invitations for demos through their app. Suggest that they text these people directly so they know we are not just spamming out. Here is a potential script they could use;
CLIENT TEXT SCRIPT:
"I just tried Stretch Zone for the first time and I think you'd really like it. You just come lay on their comfy table and certified practitioners stretch you out. It feels amazing and it totally helped my [fill in what feels better for them]. I get a free pass for a friend and I told them to text you to come in ok?"
SA Script 1:“Thanks for coming in, ____. Quick question — we’re helping a lot of people improve their mobility before the holidays/summer/sports season. Is there one friend or coworker you’d like us to gift a complimentary Demo Stretch to? It’s totally free.”
SA Script 2:“You've just had a totally new kind of experience here and you have just finished saying how great you feel. We are a small, local studio and we rely heavily on word of mouth to keep our business going and to reach those that need us the most. Who do you know that might benefit from this as much as you just did?
If yes:
“Great! What’s their name and phone number? Let's send the invite and get them scheduled so they can start getting some relief fast.!”.... "Who else comes to mind?"
OR take a moment to show them how to earn Flex Points referring through their app
If unsure:“No problem at all — here’s a quick referral card with a free Demo Stretch. If someone brings this in with your name on it, you’ll earn Flex Points automatically.”
(Give them the referral card)
🚀 Optional: “Soft Ask”
“Before you head out — if anyone in your circle has tight hips, back pain, or wants better flexibility, we’d love to give them a free Demo Stretch. Just let me know anytime.”
HERE ARE SOME MORE WAYS WE CAN EASILY INVITE MEMBERS TO REFER THEIR FRIENDS :)
IN-STUDIO COMMUNICATION PROMPTS
Start with an open-ended question...
“Feeling better every session right?!”
“Are you still playing pickleball?”
Use their answer to kick it off...
“I'd love to help more people you know experience that. Who do you know that would enjoy this?“
"Would your pickleball partner be interested in coming for a stretch too?"
SALE
”We are so excited have you! Our team is looking forward to helping you (insert need/goal).
I’m sure you have friends or family that would want to feel better too! We have a contest
where you will receive ____ for every referral you give us! Open up your phone and let's see who would love Stretch Zone like you do...“
MISSED SALE
“ I completely understand, I’m just glad I was able to help you feel better today! Maybe you
know someone who would want to feel this way as well? I would love to pass along the free
stretch offer to them, and set you up with _____, how does that sound?”
AT STRETCH
“Yes you can bring a friend with you, we welcome guests! I know we’ve been able to help your (goal/needs), who comes to mind that we could help, how about someone you play golf with?
POST STRETCH
"How are you feeling?"
"Great! I know you have some co-workers who would love this, and I'm sure you
would want them feeling as good as you are- we can set them up with a free session, and
you'll get ___"
FRONT DESK
"Hey John, it's great to see you, Andrew will be right with you. How has pickleball been
going? I want to make sure you can take advantage of our rewards; who do you
play with who would want to try us? We would let them come in for free as well!"
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